How to request deletion of personal data processed by NixZap.
Effective date
Effective date: August 15, 2026
Last updated
Last updated: August 15, 2026
This page provides the public mechanism for requesting deletion of data associated with NixZap, including data received through the official WhatsApp Business Platform integration.
Requests are free of charge. Before deleting data, we may verify the requester’s identity or authority to protect the account and third parties.
Email contato@nixzap.com.br with the subject "Data deletion".
Provide only what is needed to locate the record: your name, NixZap account email, company or workspace, and, if the request concerns a Meta or WhatsApp integration, the related business number or account identifier.
Describe the requested scope, for example: delete the NixZap account, remove Meta/WhatsApp integration data, or delete data about a specific data subject.
We will acknowledge receipt through the provided channel and may request additional information strictly needed to verify identity, authority, and scope.
After validation, we will provide status information and a tracking reference. We will respond within the time limits required by applicable law.
Data covered by a valid request will be deleted or anonymized from active systems according to the confirmed scope.
Some records may be retained when needed for legal or regulatory obligations, fraud prevention, security, audits, or the exercise of legal rights. Residual copies in protected backups are removed under the technical retention cycle and are not returned to operational use.
When a NixZap customer controls data about a contact or end user, we will route or support the request through the responsible customer.
If you connected a Meta or WhatsApp business account to NixZap, identify it in the request so we can locate applicable permissions, identifiers, settings, messages, and metadata.
Removing NixZap permissions in Meta settings may stop future access, but it does not replace a request to delete data already stored by NixZap.
Data retained directly by Meta or WhatsApp is subject to those providers’ own mechanisms and policies.
Data deletion may require account closure, integration disconnection, and stopping automations. If the account is active, we will explain those effects before completion.
Outstanding amounts, contractual obligations, and mandatory retention periods may continue to apply after closure.
NixZap is operated by Nixcenter Servicos e Comercio Digital LTDA, CNPJ 47.628.765/0001-34.
Address: Av. Paulista, 1765, 7º andar, Conj. 72, Bela Vista, São Paulo/SP, CEP 01311-930, Brasil.
Privacy and deletion channel: contato@nixzap.com.br.