Rules for using the NixZap platform.
Effective date
Effective date: August 15, 2026
Last updated
Last updated: August 30, 2026
These Terms govern access to and use of the NixZap platform, including its sites, apps, and features.
The platform is designed for business use, but individuals may subscribe. Consumer protection rules apply where the user qualifies as a consumer.
By accessing or using the platform, you agree to these Terms.
If you do not agree with any part, do not use the platform.
NixZap provides automation, AI agents, and messaging operations tools.
We may update, improve, or discontinue features as the product evolves.
Availability is best-effort, and maintenance windows may occur.
Automations and agents operate based on customer configurations and instructions.
NixZap does not guarantee that automated responses are correct or complete.
You are responsible for reviewing flows and for all messages sent on your behalf.
You must have legal capacity and provide accurate, up-to-date information to use the platform.
Companies must register authorized representatives.
You are responsible for keeping credentials confidential and for all activity under your account.
You must use the platform in compliance with applicable laws and policies.
You are responsible for message content, contact provenance, and valid consent for communications.
When enabled by the customer, the official integration uses the WhatsApp Business Platform, including the Cloud API made available by Meta and WhatsApp, and may rely on contracted infrastructure providers to deliver the service.
NixZap is an independent technology provider. Use of the WhatsApp Business Platform does not create a partnership, representation, agency, endorsement, or joint venture between NixZap and Meta, WhatsApp, or their affiliates.
When connecting a WhatsApp Business Account, the customer represents that its operator has administrator authority to act for the business and expressly authorizes NixZap to access, configure, and operate the selected account, numbers, templates, messages, contacts, and settings solely to provide the contracted services.
NixZap accesses and processes WhatsApp Business Solution Data only for the customer’s benefit and under the customer’s documented instructions. NixZap does not sell this data or use it for its own advertising or for any purpose unrelated to providing, securing, supporting, and improving the contracted services.
When the customer selects official coexistence, an eligible number may remain available in the WhatsApp Business App while also operating through Cloud API. Subject to the choices presented by Meta, contacts, recent history, and messages sent from the Business App may be synchronized with NixZap to keep operations consistent.
Customers must keep business information accurate, provide all required notices, secure all necessary rights, consents, and opt-ins, honor messaging opt-out requests, and comply with applicable Meta and WhatsApp terms and policies, including the WhatsApp Business Messaging Policy and, when offering commerce, the Meta Commerce Policy.
Customers may disconnect the integration or revoke NixZap access at any time. After disconnection or revocation, NixZap stops new access and connection-dependent processing, except for minimum retention required by law, security, fraud prevention, dispute resolution, or the establishment, exercise, or defense of legal claims; deletion requests follow the public Data Deletion page.
WhatsApp Business Platform usage charges are billed directly between the customer and Meta under the account and payment method maintained with Meta. NixZap subscriptions and NixZap-provided services are billed separately.
Meta and WhatsApp may change features, pricing, limits, and policies or restrict, suspend, and terminate accounts. NixZap does not guarantee message delivery when external factors, outages, or provider rules apply.
Pricing, conditions, renewals, and included features are shown at checkout or in the purchasing flow.
We may suspend access for non-payment or fraud, with notice when reasonable.
You may cancel at any time. Cancellation prevents new charges after the current billing cycle ends.
We offer a 7-day withdrawal period from purchase, with full refund when applicable.
The platform, brand, interfaces, and technology are owned by NixZap or its licensors.
Copying, reverse engineering, or unauthorized use is prohibited.
NixZap may suspend or terminate accounts for violations, fraud suspicion, or risk to third parties.
You may close your account at any time, subject to outstanding obligations and legal requirements.
NixZap does not guarantee uninterrupted availability and is not liable for external or third-party failures.
We are not responsible for WhatsApp account blocks, suspensions, or restrictions imposed by the provider.
We are not liable for losses resulting from customer-configured automations without review.
Nothing in these Terms limits liability for mandatory legal obligations.
Personal data processing is described in the Privacy Policy.
Public procedures for requesting deletion are described on the Data Deletion page.
We may update these Terms periodically. The current version will always be available on this page.
When possible, we will provide reasonable notice for material changes.
These Terms are governed by the laws of Brazil.
The courts of Sao Paulo/SP are elected as the exclusive forum, unless otherwise required by law or when the user qualifies as a consumer.
In case of conflict, the Portuguese version prevails.
Legal name: Nixcenter Servicos e Comercio Digital LTDA.
CNPJ: 47.628.765/0001-34.
Address: Av. Paulista, 1765, 7º andar, Conj. 72, Bela Vista, São Paulo/SP, CEP 01311-930, Brasil.
Contact: [email protected] | (11) 91087-7345.